Contact CyFi Network
Primary support email: admin@cyfinetwork.com
Describe the issue and include your player username when relevant. Do not email passwords, recovery credentials, card or bank information, or raw Google Play purchase tokens.
Account and recovery
Clap Cheekz begins with an anonymous player identity. Protect an account with email before changing devices. Use Restore Existing Account on the welcome screen to recover a protected player and cloud progress.
Password-reset links are single-purpose and time-limited. If a link opens outside the game, return to the app and complete the recovery flow there.
Safety reports
Block another player from the social or message screen to stop direct interaction. Use Report to send the conduct and report-relevant evidence to the moderation queue.
Account Safety & Appeals shows active enforcement information and lets an eligible player appeal. A senior reviewer who did not issue the original action reviews eligible appeals.
If someone is in immediate danger, contact the appropriate local emergency service before contacting game support.
Purchase help
For missing gas or a purchase-status question, provide your username, Google Play order ID, product, and approximate date. Reopening the signed-in app can reconcile a verified interrupted delivery.
Refund eligibility and payment-method issues are handled through Google Play. Read the Clap Cheekz purchase and refund policy.
Delete an account
Permanent account deletion is available inside Clap Cheekz and on the public account-deletion page. Deletion removes the login and associated cloud data, subject to limited legally or operationally necessary retention described in the Privacy Policy.
Security reports
Report a suspected vulnerability privately to admin@cyfinetwork.com. Do not exploit it, access another player's data, interfere with the service, or publicly disclose sensitive details before CyFi Network has had a reasonable opportunity to investigate.